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Roger heads up production, and is eager to buy a new machine that will increase his department's output.
Juanita works in purchasing, and is keen to reduce costs.
When you resolve it effectively, you can also eliminate many of the hidden problems that it brought to the surface.
This has created conflict and tension that is spreading throughout the workplace.
At this point, it's important to let team members know that conflict is rarely one-sided, and that it's best to resolve it collaboratively, by addressing the problem rather than the personalities involved.
The problem is caused by neither person, but they do need to work together to resolve it.
So, in our example, Juanita may initially think that Roger is the problem.
She believes that he is being defensive and demanding, but you should point out that she is focusing on the person instead of the problem.
If you don't handle it effectively, it can quickly turn into personal dislike, teamwork can break down, and talent may be wasted as people disengage from their work and leave.